Last updated: 20 October 2026
We want every customer to leave happy. This Refund and Cancellation Policy explains how to cancel or reschedule a booking, how we handle concerns about completed work, and when refunds are given.
You can cancel or reschedule a wash, detailing or workshop booking free of charge up to 12 hours before your appointment by calling or emailing us.
If we need to cancel or reschedule your booking due to equipment failure, staff illness, weather or other circumstances, we will contact you as soon as possible and offer a new slot or a full refund of any deposit.
Every vehicle is checked with you at handover. If you are not satisfied with any area we cleaned, please tell us before leaving our premises and we will correct it at no charge. Concerns raised after you have driven away will be assessed fairly, but because vehicles get dirty quickly in normal use, we may not be able to accept them as service issues.
If a fault we repaired returns or a part we fitted fails, contact us promptly. We will inspect the vehicle and, where the issue is covered by our workmanship warranty or the parts warranty, repair it at no further cost. Refunds for repair work are considered only where we cannot resolve a covered issue.
Parts ordered specifically for your vehicle at your request may not be returnable to the supplier. If you cancel a repair after such parts have been ordered, the cost of the parts may be charged.
Approved refunds are returned using the original payment method where possible and are usually processed within 7 working days. The time for the money to reach your account depends on your bank or payment provider.
Gift vouchers are non-refundable but can be transferred to another person. They are valid for the period printed on the voucher.
To cancel, reschedule or raise a concern, call +880 1894-988489 or email contact@washblaze.com with your name, booking date and vehicle details. We aim to reply within one working day.
