Legal information

Privacy Policy

Last updated: 20 October 2026

In short

Questions?

This Privacy Policy explains how WashBlaze (“we”, “us”, “our”) collects, uses, stores and protects personal information when you visit washblaze.com, contact us, or book a car wash, detailing or repair service. By using our website or services, you agree to the practices described here.

1. Information we collect

We collect information you give us directly and limited information collected automatically:

Contact details: name, phone number and email address when you call, email or use our booking form.
Vehicle details: make, model, registration number, mileage, condition notes and photographs taken during check-in or repair.
Service records: the work requested and completed, quotes, invoices and payment status.
Website data: IP address, browser type, pages visited and referring pages, collected through cookies and server logs.

2. How we use your information

We use personal information to:

confirm, schedule and manage your bookings;
prepare quotes, carry out services and issue invoices;
contact you about your vehicle, including findings that need your approval;
keep service history so we can give better advice on future visits;
respond to questions, complaints and warranty claims;
improve our website, services and customer experience;
meet legal, tax and accounting obligations.

We will only send marketing messages if you have agreed to receive them, and you can opt out at any time.

3. Legal basis for processing

We process your information because it is necessary to provide the services you request, to comply with legal obligations, for our legitimate interests in running and improving our business, or because you have given consent, for example to marketing messages.

4. Sharing your information

We do not sell or rent personal information. We share it only when necessary with:

parts suppliers, when ordering parts specific to your vehicle;
payment processors that handle card or mobile wallet payments;
IT, hosting and email providers who help us run the website and booking system;
authorities, where we are legally required to do so.

All service providers are required to keep your information secure and use it only for the purpose we specify.

5. Photos of your vehicle

We may photograph your vehicle at check-in to record its condition, and during repairs to show you parts or damage. These photos are stored with your service record. We will never use photos that identify you or your registration plate for promotion without your written permission.

6. Data retention

We keep booking and service records for as long as needed to provide warranty support and meet legal and accounting requirements, typically up to six years. Website analytics data is kept for a shorter period. When information is no longer needed, it is securely deleted or anonymised.

7. Data security

We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections, access controls and regular software updates. No method of transmission over the internet is completely secure, but we work to protect your data and will act promptly if a breach occurs.

8. Your rights

You may ask us to access, correct, update or delete your personal information, to restrict or object to certain processing, or to withdraw consent you have given. To make a request, email contact@washblaze.com. We may need to verify your identity before responding, and we will reply within a reasonable time.

9. Children's privacy

Our services are intended for vehicle owners and drivers. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

10. Third-party links

Our website may link to other websites, such as maps or payment providers. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated. Significant changes will be highlighted on our website.